Privacy Policy

Business customers remain responsible for their own notices, permissions, lawful instructions and use of personal data in the Service.

• ✓Account and contact information: name, work email, phone number where provided, organisation, role, workspace and login information.
• ✓Billing and transaction information: subscription, invoice, tax, payment-status and billing-contact information.
• ✓Usage, device and security information: IP address, browser/device information, login events, feature usage, audit/security events, request volumes and technical logs.
• ✓Support and communication information: support tickets, emails, WhatsApp or other support interactions where applicable, feedback and related correspondence.
• ✓Website and preference information: cookie identifiers, analytics data, referral information and communication preferences where used.

Simplifyte processes Customer Data only as necessary to provide the requested functionality, store and display information, perform configured automations or notifications, provide requested support, maintain security and reliability, and comply with applicable law or contractual obligations.

Simplifyte does not sell Customer Data and does not use Customer Data for advertising or unrelated commercial purposes.

• ✓create, administer and secure accounts and workspaces;
• ✓authenticate users and prevent fraud, abuse and unauthorised access;
• ✓process subscriptions, invoices, taxes and payments;
• ✓maintain, troubleshoot, monitor and improve service reliability and performance;
• ✓respond to support requests and service communications;
• ✓send product, security, billing and administrative notices;
• ✓send marketing communications where permitted; and
• ✓comply with legal obligations and enforce agreements.

We process personal data on the lawful bases available under applicable law. Depending on the jurisdiction and context, this may include performance of a contract, compliance with law, consent, legitimate interests or other recognised grounds.

Certain service providers used for ancillary functions such as payments, transactional communications, messaging, analytics, security or support may process limited account, transaction, communication or technical information as necessary to provide those services. Use of such providers does not, by itself, change the hosting location of Simplifyte's core Customer Data.

We share personal data only where reasonably necessary to provide the Service, operate our business, comply with law or as otherwise described in this Policy, including with service providers, workspace administrators, integrations selected by the Customer, professional advisers, competent authorities, or a successor in a corporate transaction.

Access to Customer Data by Simplifyte personnel is restricted to authorised personnel and is permitted only where reasonably necessary for purposes such as providing requested support, maintaining or securing the Service, investigating an incident, restoring service, or complying with applicable law.

Customer Data is stored on encrypted infrastructure and protected using technical and organisational safeguards designed to protect against unauthorised access, loss, misuse, alteration or disclosure. These safeguards include measures such as encryption in transit and at rest, role-based access controls, restricted administrative access, logging, backups and security monitoring appropriate to the Service.

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, the applicable Customer agreement, legal obligations, security, fraud prevention, dispute resolution and legitimate business records.

Customer Data is generally retained while the relevant workspace or subscription remains active, subject to plan-specific functionality and retention rules. After a workspace is deleted, expires or is terminated, Customer Data may remain for a limited period in backups or recovery systems before being overwritten or deleted through normal retention cycles, unless longer retention is required by law or an applicable agreement.

Depending on your location and applicable law, you may have rights relating to your personal data, including rights to request access or information, correction or updating, erasure, withdrawal of consent where applicable, grievance redressal, nomination where provided by law, and other rights such as restriction, objection or portability where applicable.

If your personal data is contained in a workspace controlled by your employer, client, firm or another Simplifyte Customer, please contact that organisation first. Simplifyte will support the Customer in responding to valid requests where required by law or contract.

Where applicable, Simplifyte processes digital personal data in accordance with India's Digital Personal Data Protection Act, 2023 and the rules and commencement framework issued under it, as those provisions become applicable.

Our website and Service may use cookies, local storage or similar technologies for authentication, security, preferences, performance and analytics. Where required by applicable law, non-essential technologies will be used subject to the relevant consent or preference controls.

Simplifyte is designed primarily for businesses and professional organisations and is not intended as a consumer service directed to children. Customers are responsible for ensuring that their Authorised Users meet applicable age requirements and for obtaining any permission or consent required by law for users who are minors.

If Simplifyte becomes aware of a personal data breach requiring notification under applicable law or an applicable Customer agreement, Simplifyte will notify affected parties and applicable authorities as required and will take reasonable steps to contain, investigate and remediate the incident.

We may update this Policy as our Service, legal obligations or privacy practices evolve. We will update the effective or last-updated date above and provide additional notice where required by law.